Retail Skills Training

In the Experience Economy, expectations on retailers have never been higher. Customers want a consistent omni-channel experience whether they’re shopping in one of your brick and mortar stores or calling your service line for help with a return.

It’s a daunting challenge to keep every employee properly trained to deliver high-quality experiences in an industry with predictably high turnover and often with many new entrants to the workforce in general.

180 Skills is the choice for retail companies because the 180 Skills course library teaches essential retail specific skills including:

  • Basic Math & Geometry
  • Career Building
  • Communications
  • Conflict Resolution
  • Critical Thinking
  • Customer Service
  • Diversity & Inclusion
  • Managing Money
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Networking
  • Personal Branding
  • Problem Solving
  • Project Management
  • Stress Management
  • Study skills
  • Team Building
  • Team Dynamics
  • Technical Writing
  • Time Management
  • Workplace skills
  • Workplace Organization
  • Quality Management
  • Cost of Quality
  • Six Sigma
  • Diversity & Inclusion
  • COVID-19 Safety
  • PPE
  • Hazardous Materials
  • Workplace Safety
  • Material Handling Safety
  • Electrical Safety
180 Skills gives you a centralized, automated learning solution to quickly onboard new people as well as provide continual training to develop the skills of existing staff. It reduces manual work with easy course assignment and built-in tracking to confirm what courses have been completed and to see who may need extra encouragement from management. Employees will love how quick and simple it is to access and accomplish training that helps them excel at their jobs.

Key features and benefits for retail:

Retail-focused courses

Choose from a rich supply of content in the 180 Skills course library to improve the skills of retail workers. Offer short, SME-tested courses in areas such as customer service, communication and social skills.

Compliance management

180 Skills enables you to manage toward key industry compliance training requirements  including OSHA, ISO, and other regulatory mandates.

Quizzes and assessments

Benchmark knowledge retention and reinforce concepts with competency-based testing of learners after each skill course.

Easy for non-technical learners

Even employees with limited software experience can easily navigate the 180 Skills Training System and swiftly complete courses. Our graphically focused skills courses engage people in the content rather than frustrating them with the learning system itself.

Tracking and reporting

Utilize built-in reports to track employees’ training activities, learning progress, and measure the success of the training program based on course completions, quiz results, and content access.

Toughest security

The 180 Skills platform securely stores your content and user information behind a hardware firewall. All data is transferred over HTTPS and keyed with a private certificate. Add to that data encryption, strict authentication and application security, and updates that occur with little to no impact on users.

Scalability and flexibility

To train multiple member companies, you need a solution that scales to large numbers of users and offers limitless flexibility in how the learning program is managed and delivered.

It’s time to solve your manufacturing workforce talent problem once and for all.